Tenure change

Does anyone know why the tenure has been changed? My tenure was changed from 8 years to 6.

 

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Last updated July 5, 2018 Views 8 Applies to:

Thank you Miss Kleo thankfully I didn't have to do that, I got on my account today and it was back at 8 years. My account would have taken almost an hour to download even with a 30m internet connection. Ill be sure to tell my friends and anyone I talk to on what to do to fix that porblem.

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Hey guys! We're definitely aware of the issue. Make sure to check out our sticky post on the issue - forums.xbox.com/.../441105.aspx and try the steps suggested there. You can also keep checking there for updates. :)

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They said it has to do with your gold account and how long it has been active. Which, is totally BS. My tenure went from 7 to 5 and I have never had anything but a GOLD account the whole time. I have emailed them and am waiting for some kind of response, though I don't suspect it will be a very intelligent one...

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When i looked at my profile online, it said i'm using a one month gold xbox live subscription, and that it will expire on 19/5/13 but which is obviously wrong because i have a 12 month subscription so i don't know what going on with that. Also i've been on since 7/7/09 (but like i said i haven't had gold for the whole time yet it still said 3 years before i got put back down to 2)

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they have your tru date in there system. mine is 5/18/04

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ok i talked to xbox the person i talked to said its from using a one month over and over after your gold expires.

vclr you sent me a friend request and now you reply to my question ive never had that happen lol

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Well to be honest... And truth be told about this, but i had 3 years tenure on my profile... And i only have 2, but i haven't had gold for the whole time. Yet it still said i had 3 years previously. So what the hell? And plus, its happened to people it shouldn't of. So i don't get that... And are they trying to fix it for everyone who has been affected?

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I've heard about this happening to a lot of people, some have said it's due to not having Gold for a period of time.  

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