Tenure 3rd post

This is the third post about my tenure not changing it went from 3 to 4 on the 13/2/14 on my xbox 360 and STILL has Not changed on my xbox one can you please have a look into this and fix the problem.I have tried to rebot the xbox 1 did NOT work and i tried to re-download my profile and did not work

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:
Answer

I would try a hard reset of your console. Just hold the power button for ~10 seconds until it forces off. A hard reset will clear the cache, which may help as cache errors will often mess with your account. After the hard reset I would recommend deleting your profile and redownloading it; I know you did that already but it does make a difference if you try it after clearing the cache through a hard reset.

You should contact Official Xbox Support directly if that doesn't fix the tenure error; often on the forums it can be hard to get Official Support to fix this kind of stuff. You can chat or call them through this page on xbox.com:  http://support.xbox.com/en-US/contact-us

Sorry to hear that your tenure is messed up and I hope I helped. I actually had a problem with this about a year ago and learned clearing my cache on Xbox 360 then redownloading my account fixed it.

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