My XBox is not connected to the internet. When I put in my new Madden 12 game today, it automatically tried to update. It gave me an error message and said that it could not be updated. I was on the phone with support today for over 2 hours total trying to troubleshoot it. I tried the disk tray trick, and I tried downloading an update with a USB drive. The support guy finally said that my console had been tampered with. I have never tampered or modified my console, nor would I know how. The only thing that has ever happened to it was when I had to send it in because of the red circle it was showing. I don't know what to do, and I hope I don't need to return my new game because I do not want to buy another console.