System Glitch

im trying to remove my payment option but it wont let me . it told me to go to Payment Management Options and i did . Once i got there it says i have a system glitch . now i cant play on Xbox Live . How do i fix this ??

 

Question Info


Last updated July 4, 2018 Views 28 Applies to:

Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there,

can you try to delete/update it via http://billing.microsoft.com

If you can't delete/update it there, you will need to contact Xbox Support via support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello

Important If your payment option is associated with an active Xbox LIVE membership, you cannot remove it until you’ve added another payment option for that membership.

  1. Go to My Account at Xbox.com.
  2. Under Payment & Billing, click Manage Payment Options.
  3. If prompted, sign in using your Microsoft account email and password. If you don't know your Microsoft account or password, see Manage your Microsoft account.
  4. Next to the payment option you want to change, click Remove.
  1. Choose Yes to confirm the removal.
Can’t remove a payment option?

Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

If you don’t want to add another payment method, contact Xbox Support for help removing your payment method. Please have your gamertag and payment information available.

Note If you’re on the Xbox 360 Entertainment For All Plan, your account must be associated with a credit card. Pre-paid cards and PayPal are not valid payment options for this subscription. You can change your payment to another credit card, but if you don't have a credit card associated with your account and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee and any applicable taxes.

Use the following steps to add another payment option.

If you don’t want to add another payment method, you can turn off auto-renewal or contact Xbox Support or Zune Support for help. When you contact Support, have your gamertag or Microsoft account name and payment information available.

Note If you’re on the Xbox 360 Entertainment For All Plan, auto-renewal is not activated, and your account will not be automatically renewed when your subscription ends.

    1. Go to My Account at Xbox.com.
    2. Under Payment & Billing, click Manage Payment Options.

      Note If you don't know your Microsoft account or password, please see Manage your Microsoft account.

    3. Click PAY with PayPal (Xbox only) or Add a new Credit Card (Zune or Xbox) to add a payment option (PayPal is not available in all regions). For a list of supported regions, please see Use PayPal with your Xbox LIVE account.

Note PayPal and pre-paid cards are not valid payment options for the Xbox 360 Entertainment For All Plan.

  1. Type the new payment information and click Save.

To switch between two or more payment options:

  1. Click Apply to Membership to switch your membership to another payment option.
  1. Click Done

Now that you’ve switched your membership to another payment method, you can remove the original payment method. Here's how:

  1. Click Manage Payment Options.
  2. Next to the payment option you want to change, click Remove.
  3. Choose Yes to confirm the removal.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.