Switching xbox live gold to my other account

I recently bought a 3 months xbox live gold membership pre-paid card from GAME. I used it on my account Duffy94 (my primary account) but as of a couple days ago I cannot sign into my account (Windows Live ID issues) and I was wondering if I could cancel the membership and receive a token to use on my other account, so as I can play online. I have the receipt for it and the code, plus the conformation message in my e-mail inbox. Is it at all possible to do this? I bought it on the 27 of February. I know this all sounds fishy but hey :)


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Yes, as long as it was redeemed within the last 30 days you should be able to do this.  You will need to call support for your region (mention of GAME makes me think you're in the UK) and let them know you redeemed a prepaid card on the wrong account, that it was a 3 month token, and when you redeemed it.


UK regional policies may be different from US/Can if you are infact in the UK, so you might get a slightly different response than what I've stated here.

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