Switching Microsoft accounts

Hi,

I have had my Xbox account for almost 10 years now, and I would like to switch the Microsoft account associated with it. The email is my brother's because I didn't have one when I originally created my account. The email I'm trying to move my account to already has a gamertag even though I have never used it on an xbox or the site. So I have created a third account to move the account off of my email and move my profile from my brother's. Whenever I try to move the profile off of my email, I get an error code, and I don't understand why. I tried all the suggested methods that applied to the account but nothing seems to work. Any help would be appreciated.

 

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Last updated July 5, 2018 Views 7 Applies to:

Ok thanks any way

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Sorry to hear it.  As far as billing goes, only phone support can help with things like that not anyone on the forums.  Also, they will not clear currency off the account.  

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Cant you just clear the money off my account or something

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I use pre paid cards for my purchases and dont have a credit card linked to the account. And no dlc under 30 cents

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Ok, what you'll need to do though is purchasing something.  Perhaps a small piece of DLC.  If you have a credit card attached to your account pay with the currency on your account first and then it will ask you to pay the difference with the card.

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by the way I thoroughly read that link you provided so I know that this is the problem

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I'm having a similar problem. I cant change my account because I have 28 cents left on it and there is nothing on the market place to spend 28 cents. I really need to change my Microsoft account to another email too. if there is something you can do like just take the 28 cents off my account that would be amazing

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Double check the link I provided.  There is a list of things that could prevent you from changing the email associated with the tag.

If you don't see anything that applies to you there you should contact phone support for more assistance.

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Yes, I read through the page and this is the error I get when I try:

support.xbox.com/.../cant-change-microsoft-account-now

I've never had any funds on the account and I have double checked my security so I'm just confused right now.

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Sorry to hear it.  Have you checked the link below for help?

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Also, what error code are you getting when you try?

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