Swindled by Microsoft out of my money with no effort or willingness to refund my money

This was the worst phone support/service I have received in my entire life!  I explained my issue several times which fell on deaf ears.  I was repeatedly told I there was nothing they could do for me, that I would need to handle it myself with my bank.  The phone call took 41 minutes, when the call was ended by one of your supervisors who hung up on me.  I felt as if I was mislead and swindled out of my hard earned money.

 

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Last updated July 4, 2018 Views 0 Applies to:

Umm what exactly were you trying to accomplish?   Refund for?

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Xbox billing support is the only group who can help you via phone or chat

Keep in mind there is no actual refunds as stated by the tou only with certain circumstances

Account ban = no refunds

Membership time only if over 3months and to the payment option on file or a prepaid code is issued

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Game issues well you would have to contact the developer

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Yep, we need to know what's going on so we can direct you to the proper place.  However, at the moment all we can say is that any billing issue needs to be dealt with via phone support.

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