Suspension

My account has been suspended for not changing payment options. I didn't have any money in my account for a new membership but it renewed it anyway. Is there anyway you can cancel auto renewal so this wont happen again? How long will it take for my account to be back to normal? Please help!!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

once you pay the owed balance your account will be back to normal.  MS has NO way of knowing you do not have enough funds when the system charges the card on file.  you can cancel the auto renew via the website or by calling support.

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Dave is correct you will need to pay the balance on the account, If you would like to turn off the auto renewal see the steps in the link below.

support.xbox.com/.../cancel-xbox-live-gold-subscription

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All new subscriptions are set up to auto renew, and that's in the terms of service that you agree to when purchasing it.  You can turn off auto renewal as mentioned above.  Most gamers prefer auto renewal so there is not a lapse time in the subscription, but of course you need to have the money in the account.

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