Suspension

I was suspended because of outstanding fees on my credit card, can I pay off the fees using the same credit card, or do I have to use a new one?

 

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Last updated July 5, 2018 Views 1 Applies to:

If the credit card has enough money to pay of the fee's, then i dont see why not, but if you do, and its still not working, try a different card, or, take it further with an admin.

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Yes you can. Log into your account at www.xbox.com and click my account in the upper right hand corner under your gamertag name. Once there on the left hand side croll down a bit and you will see manage payment options. You can check your card on file here.

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If that does not work, call support. They will be able to help you out pretty fast.

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All great suggestions, guys (though I will clarify that forum admins cannot resolve billing issues--they must be taken up with phone support). OP, let us know if you are able to resolve this issue with the steps provided, and please don't forget to rate your forums experience! :-)

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