i have to pay and my accounts suspended why is this i game by me 1s n dont hassle no ppl  ive been  gold member for yrs n now this crap ....................................if its auto renawal why the hell carnt i acess even silver to update 


Question Info

Last updated July 5, 2018 Views 5 Applies to:


Thanks for the support message.

If your account is locked do to a billing issue, please go to and be sure all of your billing info is up to date.  If it is and you're still having trouble, you will need to contact Xbox phone Support for further assistance to this matter.  The number is 1-800-469-9269 (US & Canada) or you can go to and request a call.

Should you have any other concerns, feel free to post back.


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