Suspended?

When I try to get onto xbox live it gives me this message "your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management." After I press "Update Profile" and choose the credit card I want to use (I know it has enough money on it). It then just closes the pop up and makes me do it all over, and nothing happens. 
When I log onto xbox.com, it is saying I already have Gold Membership. This is annoying me, why can I not play..? 

Gamertag: Menamemyname.

 

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Last updated July 5, 2018 Views 0 Applies to:

i am having the same problem if u were able to fix this can u let ne know how?

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Hello OP and MuralKieran, you both need to contact support (1800-4My-Xbox) to see how exactly you can pay off the payments that you haven't already and/or pay it over the phone with support.

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