So, I maxed out my cards due to an emergency and had to buy a prepaid card to pay for my Gold Subscription.
My account was due on 5/20. they tried the card, it declined (see above).
I purchase and redeem the 12mo prepaid card first thing on the morning of 5/20.
Today I get a message my account is suspended.
I call customer service, they say even though I prepaid a year, I must purchase one additional month first because I redeemed it the day my account was due.
My cards will be maxed for the next few months so I cannot pay the $9.99 (and don't have Visa debit just ATM another story)
The rep talked to his manager and said they cannot refund my prepaid not allow me to use it. So I'm stuck with no way to get what I paid for. WTF is this?
I thought it would be apparent that since the payment declined, the pre-paid card I used on the due date should have covered this month.
I am so pissed, I feel ripped off, on top of that I have all these new games I got during a great sale, with great multiplayer support, but cannot play.
Just wanted to vent, I already spoke to CS, there's nothing that can be done, hopefully I'll be able to play in a few months.