Suspended due to invalid payment option

My user was suspended due to an invalid payment option that was an old credit card I used, I can now no longer connect to anything past my dashboard and cannot access my friends list or msgs.

I want to pay for another 12 month membership with my paypal, but each time I try to use my paypal as my renewable payment option, it comes up with an error. I also cannot refresh my membership from my console either as it has removed the options.. NEED HELP, all I want is to play some xbox. 


Question Info

Last updated July 5, 2018 Views 8 Applies to:

If I'm correct you have to call Xbox Support to update your payment option to a new form of payment, but please do wait for a Forum Support Agent to verify my answer, as I'm not 100%.

Justin C.
Microsoft Office Specialist

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