Gametag "AgonisedSleet63" - this account has been permanently suspended and no clear explanation given.
Appreciate there are terms & conditions by which gamers should abide, however where a suspension is given - particularly a permanent one, a clear explanation of why this is given should be provided.
I have telephoned twice and received conflicting information and eventually been told to set up a new account in order to make this contact.
This is the second time a permanent suspension has been applied to an account in my name. The first was accepted as a fair application, following a breach of the terms & conditions. However I can find no reason at all why such a suspension should have been applied for a second time.
I don't feel it's unreasonable to expect an explanation, and hereby request same. Thank you.