I'm having a problem with my wife's gamertag. Everytime we load up the xbox and I connect to xbox live I get a pop-up saying that the billing information isn't accurate and her account is suspended. About 6 months ago we bought a 1 month Gold subscription. We kept waiting for the month of Gold to end but it didn't. It's so long that we thought we maybe did buy 6 months worth but now her account is suspended. We used my debit card to redeem the 1 month Gold (via marketplace), but when we did it I had already updated my debit information (card #, pin, exp date, etc.) so what should we do?
GT: PinkPanther v1