suspended account

Hi my account was recently suspended due to payment, I went to the manage payment option in my account settings and that takes me to the windows live page saying I need to type in the code they sent to my number. That is all fine and dandy but I don't use this phone number anymore, so when I select I didn't get this code it takes me somewhere to update my contact information, when I added my current number and deleted the old one it says the change won't take place for well over a month. So what do I do? Just sit around and wait with a suspended account till the month is up? this doesn't seem like something that should even be happening, even if I use prepaid cards or even try to add a new payment option it won't let me.

 

Question Info


Last updated July 4, 2018 Views 47 Applies to:

Hi zombi3 waffl3,

 

You could contact support via phone and they will be able to get your billing information straightened out.  http://support.xbox.com/contact-us

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my account has been suspended and says I must sort out payment options. I paid for 12 month gold membership and it accepted it on Microsoft account but will not let me log in to the online part says I must play offline ??

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