Suspended account for PayPal not being active when I have a 12 month gold membership

Hi xbox has suspended my account saying that they haven't been able to take money from my pay pal I bought a Xbox live 12 month gold membership How is this possible? I am so annoyed How do I fix this I have even gone onto the Internet and tried going into account and its days that there is a glitch How am I ment to fix this I'm not paying for another membership thing when I have already paid for one
 

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Last updated July 5, 2018 Views 0 Applies to:

Call 18004MYXBOX, noone on this site will be able to fix a billing lock/suspension.

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Hey there!  If it's set to auto-renew, then we will need to have a valid Payment Instrument on there. But it's looking like your account is Gold from here.  When you log in to commerce.microsoft.com do you see any issues there?  Keep us updated!

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