Support - Xbox 1 Toslink broken

Hello, 

Im having lots if software issues with my xbox one. Here is a small list,

1. TOSLINK Port is completely damaged from factory

2. Homescreen crashing

3. CodAW freezing every 15 mins

4. Controller can't find xbox when connected by wire.

5. Marines controller can't find xbox when connected wirelessly. 

6. Random HDMI bugs

Please, can anyone tell me why this is happening. Thanks anyone for helping.

Xbox Support.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi there,

the best step to take first is a hard reset of your console - you can do this by:

- Turning the console on

- Letting the startup initialize fully

- Holding the power button on the console for up to 10 seconds (it will shut down during this time)

- Turning the console back on

if this does not resolve your issues, it would appear your console is suffering from a number of hardware failures (TOSLINK port not working, console not detecting controllers), etc. You should contact support in this case and run the issues by them, it's possible your console may require a repair.

support.xbox.com/.../contact-us and select "chat with Microsoft Support" at the bottom.

Good luck!

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