Subscription Billing

I have not had an Xbox 360 in over a year, yet this morning I received an email saying that on the 1st of January I was going to be charged for a yearly subscription. This also means that in Jan 2013 I was also charged due to this without having used the service at all or being notified I was being charged. 

To me this is unacceptable and I feel that it is wrong to continue charging an ex consumer for a service they no longer use without consulting them


Question Info

Last updated July 4, 2018 Views 3 Applies to:

You should try turning off auto-renew (which is likely the reason here for this) from My Account (upper right).

You should also get in touch with Phone Support at if you are not able to do that.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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