Stuck on boot screen

Hi, just got my xbox one today and I think it's broken. I had just finished plugging it in and turned it on when it wouldn't go past the green logo screen for over 10 minutes. I've googled for answers but i can't get a clear answer. Please help.

EDIT: i noticed the boot sound stuttered. The logo is pulsating.

 

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Last updated July 4, 2018 Views 3 Applies to: