So basically my Xbox One will not progress from the green start-up screen. It makes it to that point, loads for about 10 or 15 seconds, then goes to a black screen. If I just turn the Xbox off normally, then back on later, it will go straight to the black screen. If I do a complete shutdown (holding the xbox button on the console) and then turn it back on, it goes to the green start-up screen, then back to the black screen. I've exhausted all resources and troubleshooting tips. I have done the soft and hard reset, turning off for 5 and 10 seconds, I've tried turning it on in low resolution, I've tried to turn it on with the eject button only (with no game inside). I've switched inputs, HDMI cables, and TVs. I have tried to leave it unplugged for a couple of hours and tried it again. I have left the black screen on for a couple hours. I've left the console plugged in but not turned on four a couple of hours. I've literally tried everything.
I think the problem might have been that it froze up or something, because I came back home one day from being gone for a couple of hours, and it was still on (normally the Xbox One shuts itself down after a while). I didn't think anything of it and turned it off. I don't know if it was frozen or not because I didn't try to play when I saw it, I just turned it off.
I would prefer to have my Xbox working again and not receive a new one because of time and other things, but unfortunately I feel as though that is my only option.But I would prefer to have it repaired. All the other people with black screen problems on these forums have to do with initial start-up or a system update. My Xbox One was up to date(unless there was a Xbox update on the 14th or 13th of June. I play daily so I doubt it.) so I really don't know what the issue is.
Also, if I were to receive a new Xbox One, does all the data transfer over by Xbox Live account? Or would I lose a lot of stuff. Because I don't want to lose my data.
Sorry for the lengthy post, I just want to be as detailed and descriptive as possible to limit the time and effort for both parties. Thank you.