Stuck in Xbox Limbo!

Long story short some guy and he's friends report my name to XBE 

So Xbox gives me a new name I want my old one 

So I dispute it with the enforcement team 

Which was over turned and I Get my Name back 

It's been a few days now since the judgement 

So I go in xbox.com too change my name too the original it says it's taken 

But when I have my friends message the name it's comback and no username found 

When I try with my Xbox one it simply won't let me 

When I call Xbox they can't do anything there basically professional googlers 

And I can't talk with enforcement because there isint a case against me where I can speak with them 

Somone help how do I get my old name back 

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

Hi there. It's been a while since visiting these pages. However I used to spend a lot of time dealing with account issues and guiding people to the enforcement team with all sorts of "problems" like this. Unless they have changed things and are more relaxed now I very much doubt you will be able to use that particular gamertag again. The enforcement team do not simply hand out gamertag violation changes willy nilly... They investigate every report brought against an account and if that report is valid they act.

Xbox support will not be of any help as they do not have the authority to deal with these cases. All they can do and what they should do is prompt you to speak with the Enforcement team.

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Hey there, FaintCalf187156

If the Xbox Live Enforcement team said you can have your original gamertag back, then this could take time for them to update your Xbox Live gamertag again. We on these forums have no contact with the Xbox Live Enforcement team, so we can't really help in that respect.

I would recommend waiting for 24 to 48 hours and try again. If you continue to have problems, then please reply back and I will try my best to escalate this the best way I can for you.

Regards,

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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