Stuck at sign in from home page on setup

so i downloaded the update consol restarted fine starting doing the set up going well till the sign in from home page then i cant do anything. restarted the consol and start over still nothing any one had some success getting off this page pr rebotting there console ????

 

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Last updated July 4, 2018 Views 1 Applies to:

Having similar issue. Booted up but stuck at prompt to connect controller -- can't progress beyond

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I had the same problem how I think I got passed it was using smart glass for xbox one. But now it wont let me sign in or well do anything on the dashboard. I can move around but soon as I try to go into a app or setting it takes me back to dashboard.

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yea I cant sign in whenever I try it says there was a problem, and we couldn't continue (0x80a40002) cant do anything but look at the homescreen

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Hey there folks,

Sorry to hear some of you are having issues with your console.

If you're having that particular error I would recommend getting in touch with our Phone Support team. They will be best equipped to work with you on sorting things out.

 

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