Stuck at green screen after auto shut down

Hi. Earlier today I was watching Netflix on my Xbox One and was in a party talking to a friend. Netflix started to buffer then the system automatically restarted. After the restart it stayed stuck at the green screen when the power turns on (with the logo). I let it sit for 5 minutes then restarted the system again. I let it sit for 15 minutes this time and still nothing. I unplugged everything and let it sit for a while. After turning it back on again, I fell asleep. When I woke up two and a half hours passed by and it was still stuck on the screen. I looked the problem on Google they were talking about the initial update after purchasing the system. I would like some help and advice on what the next step should be. Thank you.

 

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Last updated July 4, 2018 Views 5 Applies to:

Leaf,

 Turn your console on and if after 10 minutes it still doesn't boot up, try holding the console power button for 8 seconds until it turns off, then wait 30 seconds, then turn it back on and see if this gives you a different result. The power cycle process will clear the cache which may fix whatever problem is going on. Let us know if this helps.

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@ eF x Thee Elf

I had did that a few times before posting. I did exactly as instructed in your post this time. After the 30 sec wait, I let it sit for another 10 mins and it was still at the green screen with the Xbox One logo.

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Hi,

i belive, you have updated your X1 at this time. But if not, this could help you, if the x1 is stuck on the green screen.

http://support.xbox.com/en-GB/xbox-one/system/offline-system-update-diagnostic-tool 

Gruß,
Oliver
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http://wpgadgets.de

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Fastviper,

I downloaded the OSUDT2 because that is the one that fits my situation. I have tried it multiple times exactly the way the article says to do it. I do get the two confirmation beeps, but when it reboots it just goes back to the first green start-up animation and stays there.

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I'm sorry to hear that, but the next step would be to start a service request.

Gruß,
Oliver
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http://wpgadgets.de

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I want to thank both of you for helping with this problem. I'm going to put in a repair request in the morning.

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Leaf, you may want to try to unplug the power cord to the X1 for a minute or so , then plug back in and try again. This may not fix the situation, but i have seen this does work at times.

Good Luck.

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