Strange string of events regarding XBL connection

It all started on GTAV -- and I know how much trouble people have been having since it's release...I gave it a go and it didn't work, so I decided to give it a bit of time before I try again. Well, during single player, xbox live disconnects - and refuses to connect again...

This is where I hear problems my housemates are also having with the internet -- So I don't worry, knowing my landlord will fix it while I'm at work.

Get home and he's fixed it, my laptop, phone and ipad (as well as everyone else's) works fine...except my xbox.

I log on in horror to find that not only is it refusing to reach XBL (but will connect to the router and internet) it has also deleted my gamer profile! So know I can't even play my single player GTAV game (but I know I can re-download it from XBL...whenever it decides to work!)

Go through the obvious troubleshooting methods...

1) Did an extended power-cycle, with no prevail.

2) Tried out a wired connection with a ethernet cable, still no luck. (same error)

3) Moved the console closer to the router..nope.

4) Restored to factory default, turn off xbox and on again...no luck.

Have no idea what to do next! Bit concerned I've lost my profile too =( Details below...

What country/state do you live in?  United Kingdom, London

Modem brand & model # : Virgin Media 'Super Hub' VMDG480 Netgear

Router brand & model # :  Virgin Media 'Super Hub' VMDG480 Netgear

Connected using wireless Xbox 360.

Is UPnP enabled? Unknown, but I assume it does.

Who is your ISP? Virgin Media

Values obtained from Error Status Report:

W: 0000-0021

X: 0000-F001

Y: 0088-1C40

Z: 0000-0000

ID FFFF-FFFF

L: 8015-1909

Q: 8007-0435

T: Wireless

A: 192.168.0.9/255.255.255.0

G: 192.168.0.1

D: 194.168.4.100, 194.168.8.100

N: dogsdinner (great name for a router eh?)

S: WPA2

C: 10

Thank you in advance for any help anyone can give!

-- Kbay

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there K!

Could you run a diagnostic test to LIVE to see if the connection test fails and if so, where does it fail to connect. Go to Xbox network settings and select Configure Network. Select Test Xbox LIVE Connection.

Try the following steps up front and let us know how that goes.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Clear your Xbox system cache 3 times in row.

Turn off the Xbox and safely remove the hard drive and add it back.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

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Hi taidara,

Ran a diagnostic test and it fails between the internet and Xbox Live (Live Connection Error)

1) Cleared the xbox system cache 3 times in a row, removed hard drive and re-inserted it.

2) Turned Xbox back on -- tried to download the LIVE profile but failed because I can't connect to Xbox Live.

Cheers,

K

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What I'm about to suggest may recall a sense of "Deja vu", but try the steps up front and in given order and let me know if it works this time.

Power off your network equipment (modem/router) for 5 minutes. Turn on the modem/router and wait one minute for it to connect properly.

Turn on the Xbox and go to Xbox network settings and restore network settings to factory defaults. Press "B" on your controller and select Test Xbox LIVE Connection (if wireless: Reconfigure Xbox wireless settings).

Try download your profile from LIVE.

Post back and let us know how that goes and we'll work from there.

 

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No worries -- always worth giving it another go!

- Unplugged the router from the wall (It's a super hub, so is also the modem) -- Waited 5 minutes.

- Plugged it back in and waited 1 minute.

- Turned on xbox, set the network settings to factory default, tried to connect to LIVE.

and...test fails - coming up with the same error 'Live connection error' Details below.

Values obtained from Error Status Report:

W: 0000-0021

X: 0000-F001

Y: 0088-1C40

Z: 0000-0000

ID FFFF-FFFF

L: 8015-1909

Q: 8007-0435

T: Wireless

A: 192.168.0.9/255.255.255.0

G: 192.168.0.1

D: 194.168.4.100, 194.168.8.100

N: dogsdinner (great name for a router eh?)

S: WPA2

C: 11

Only thing that's changed is the 'C' - does that mean anything?

Thanks,

K

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"C:" is the wireless channel or radio frequency that your Xbox communicates with the wireless router. You don't have a "fixed" channel operating from the router and that is why you will see the Xbox picking up different channels. This information is not important!

If you have a USB flash memory, configure this drive for use with the Xbox 360. Move your profile to USB drive. Make sure your profile has been completely removed otherwise, "delete profile only".

Power off the Xbox and remove the USB drive. Power on the Xbox and try recover your profile from LIVE.

Keep us posted! 

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I've missed that your profile is missing from the storage device. I'm sorry that I've missed that part.

Could you verify if your profile is truly missing.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.


Try use a USB (configure to use with the Xbox 360) as an alternative storage device instead of your primary device. With your console powered off, safely remove the hard drive and plug in the USB drive. Power on the Xbox. When prompted to install the system update, for a previously unknown storage device, select yes/ok!

Try recover your profile from LIVE.

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No worries! Profile is definitely deleted -- it's nowhere to be found!

Took my xbox to work today and used the wired connection here to re-download my profile. The xbox connects to LIVE fine here too. (so at least we know it isn't the Xbox)

Talking to a few I.T savvy gamers at work, they've suggested to disable the firewall on the router and see if it works. If it does, port forward to a static IP address...does that make sense?

Cheers!

K

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Great! Then we can rule out the console being the culprit.

[quote user="Kbaysurf"]Talking to a few I.T savvy gamers at work, they've suggested to disable the firewall on the router and see if it works. If it does, port forward to a static IP address...does that make sense?[/quote]I would rather recommend using UPnP to handle PortMapping on this device than to manually forward network ports used by Xbox LIVE.

I would suggest that you restore your wireless gateway to factory defaults.

"Place a pin (or similar) into the hole, pressing the concealed button down until you see the lights on the unit re-set themselves."

Reconfigure wireless settings and make sure UPnP is ticked "enabled".

Let me know how that goes.

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