Stopped Playing for a few years, WLID Changed?

Hello, I recently decided to get back into gaming. I had a Gamertag EchoX360, I stopped using it around 3 years ago. The WLID attached to that account was [REMOVED]. When I signed back on yesterday via Xbox.com, it tells me that I need to create a new Gamertag. I know that my Gamertag wasn't deleted due to lack of playing because on the site it still shows all my achievements and so on. I was wondering what happened to my Gamertag and if there's a way I can get it back.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

The wlid never changes unless you change it.

I would suggest that you call Xbox support for your region and ask them to tell you the wlid for the gamertag in question. After answering a few question to prove ownership of the account they can tell you the wlid for that GT. If its as you suggest, then they can look into what happened.

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What happens when you use this WLID and password on the console to Recover the account?

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