Please allow me to vent. Some thieves broke into my house and stole my Xbox 360. The police contacted Microsoft because my gamer-tag was being used on my stolen console. Microsoft sent an email with an attachment of a Zip file to the detective on the case. The zip had ISP addresses. The zip file could not be opened without a password, which was given as well; however, it would not open. Microsoft suggested a utility which my police department had to pay $50 to own. This still did not work. So the detective emailed again, and Microsoft said they will send a hardcopy of the ISPs for $75. (It seems that Microsoft is trying to get as much money as they can.) I will end the story here. I am ticked at MS. I was going to buy the new Gears of War 3 console when it came out (Sept. 20) regardless if the police were going to get my old system or not. But I don't want to give any more money to MS. I really want to play, but I will just pick up a new hobby, I guess.
I logged onto my account via Internet. The thieves get log on using my console. How great. I know I can change the password and all that, but I want them to be caught red-handed. Will Microsoft help?