Stolen Microsoft points

I just noticed that my Microsoft points are showing a balance of 10, when it should be 2730. I've just checked the transaction history, and it shows lots of add ons for Fifa 2012 - I don't own or play this game, and never have. Does this mean someone may have hacked into my account?? How do I get my points back?

 

Looking at the transaction list, it was all used on Thursday last week.  I was working all day, then went straight to another job after work, & didn't even go on my console.

 

What do I do now?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

call up support and get an unauthorized access claim and you will get your points back but alas you will not get that FIFA 12 achievements removed once they are unlocked they cannot be removed.

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I had the exact same thing happen on 05/05/12 but I just noticed the missing points today.  They bought stuff for Fifa 2012.  I called Xbox support and they said they would investigate the incident, problem is they have suspended my account during the investigation.  Can't even play my single player games since my saved games are all stored on the cloud.  They said it will take 3 business days to investigate, I hope they actually stick to the 3 days.

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It is possible your account may have been hacked. Do you have siblings/friends that know your information?

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Hey there Iona!  Apologies, but we ask that you post your OWN thread concerning Xbox related issues in order to get the best Support.  Thanks! :)

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I realized mine was compromised today. They spend 1880 of my points :( Microsoft locked my account and are investigating it. I hope they figure it out. My profile and I have been buddies for 6 years now.

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If you reported an unauthorized access on your account with support you can rest assured that there will be a full investigation into the issue. Hang in there, Raisin!

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Hey same thing to me. He made a crucial mistake though he added himself as afriend on my account. I deleted him his name was [REMOVED - DO NOT POST OTHER GTS]. Damn runt stole my points.

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alienkiller - Did you call support about it, as advised above?

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What the hell is it with hackers and Fifa?  

I AM NOT A MICROSOFT EMPLOYEE NOR FORUM MODERATOR. However I do know a lot about acct recovery.

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