Still suspended

My account VeryHappy Jack was suspended about two years ago because my payment details expired, i have just been able to update them without any trouble and just added a paypal account but am now still banned. Please sort this out as i want to get back into playing online

 

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Last updated July 4, 2018 Views 3 Applies to:

You need to pay off anything you owe before you're allowed back online. Go to billing.microsoft.com and check to see if you owe anything.

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It says my 12 month pre-paid subcription is suspended. It was added to my account just before it got suspended for the debit card expiary and the pre paid ended in 2010. I had only used a month of it when it was banned. How do i sort this

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You need to phone Xbox Support because it looks like you have a billing violation.

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