Still Need Parental Approval?

When I originally signed up to Xbox live I was a child so I needed parental approval on the console. However, I am now 20 and estranged from the parent that has the registered email address for approval. In order to use Xbox live I have to accept some terms and conditions which asks me for parental approval which I have no way of getting, nor any need to obtain bearing in mind I'm 20! So currently I'm paying for a service I can't use... As far as I can tell I'm registered as an adult account so what do I do to get back to using the service?

 

Question Info


Last updated July 5, 2018 Views 60 Applies to:

If you have parental control over your account then you are not currently an adult account. Account's do not automatically upgrade once you gain the proper age, a manual upgrade is required. However, as you have seen, upgrading to adult requires you to enter the parental agreement. If you have no way of gaining this information then unfortunately you are out of luck. To gain it, you can try contacting support if you know the answer to security questions or any past payment information. If by any chance you gain the required email/password you can view this topic that shows how to promote your account to adult: support.xbox.com/.../online-safety

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You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.
 
1) Take the parental to account.live.com/password/reset for the password reset
 
2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU
 
3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.
 
4) Should all THAT fail,


 
A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

 
 
B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary


 
B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.
 
B2) If you are prompted to confirm the email address, please do so.


 
C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

 
 
D) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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