Stereo Headset not working on the controller.

I bought a Lunar White Xbox One controller at Gamestop today, when I plugged my Xbox One Stereo Headset into the 3.5mm jack and the audio works fine but my microphone doesn't seem to be working.  I plugged it into my PC and it seems to work just fine. What am I doing wrong?

 

Question Info


Last updated July 4, 2018 Views 37 Applies to:

Bunch of us with the same problem and no solutions.

Xbox stereo headset plugged into Xbox stereo headset adapter plugged into Xbox wireless controller. Was working as of 10/18/2015 2:35 am (CST) / Logged in again 10/18/2015 10:15 pm (CST) and had issues. Could hear through headset both game audio and chat but no one could hear me in either game or party chat. I had not downloaded any new updates for either system or games nor made any changes to anything since my prior gaming session.

The following is what I have attempted to do to resolve the issue...

-Hard reset Xbox console. (Powered off and left unplugged for over an hour)

-Tried both using microphone through stereo adapter and through 3.5 jack directly on controller.

-Using a different controller

-Using a different headset

-Buying a new stereo adapter

-Doing firmware updates on both controllers (no updates available)

-Checking my NAT (OPEN behind a cone NAT)

-Making sure I wasn't muted in both system privacy settings and party chat settings

-Plugging my headset into my Iphone and testing it (Works perfectly both earphones and microphone)

Please do not close this forum by slapping your "Download new controller firmware" copy and paste, that is not the problem here. There are tons of people with this issue and it needs to be resolved.

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Hey everyone!

To help narrow this down, let's try opening up the Skype app and calling the Skype Test Call contact. It will run you through an echo test. If you're able to hear yourself within Skype it may be linked to a Network issue. If your NAT isn't showing as open run through all the steps on this page, if you do have an open NAT type, be sure the people you are chatting with have an open NAT type. Anyone in the party with a NAT type other than open can cause issues for the rest of the party. 

If you're not able to hear yourself in Skype it sounds like a hardware issue. If you recently purchased the controller from GameStop I would try exchanging it there and testing your headset with that new controller. Keep us in the loop with how it goes :) 

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My headset was working fine last night.  Now I cannot hear anyone in a party, nor does my mic light and others cant hear me up when I speak.  However, if I make the party and none else is in it, the icon lights up just like normal.  Very frustrating.

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Hi there Gonzo bologna!

Be sure to try the steps I provided above you :) If you're still having trouble please create a new thread and let us know what's going on.

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MICROSFOT FIX THE FREAKING PROBLEM!

There's people all over the forums who's mics will not work. The headsets have audio and controllers have all been updated. Like Lukestylz listed above, weve tried all the support fixes down to even FACTORY FREAKING RESET!

FIX THE PROBLEM.  

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Agreed MJDVB! Or at the very least tell us, "Yes, we are aware of the problem that you are having and we would like to correct it. However, we don't care enough about the small percentage of our customers affected to spend the resources to investigate the problem further.

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A lot of people have been having this issue. Here is the mega thread on it: forums.xbox.com/.../1955043.aspx

I wonder if the Lunar White controller is the death knell. Lunar white worked for about a day, then hasn't since then. Exchanged the controller 3 times and even went with a normal one, nothing has worked.

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Hey everyone!

If you are experiencing issues with being heard in chat, we are currently looking into that issue in the thread TheVeaz has provided. Keep an eye on that thread, as we will be posting any updates we receive there as well. Thanks in advance!

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