Stereo Headset and Adapter Issues

Updated my controller on March 6. Picked up a stereo headset on March 7 and updated again with the adapter and headset attached. 

Issue 1: While scrolling through the dashboard menu's I can hear slight crackling

Issue 2: Playing forza the constant engine noise will cut out and sputter

Issue 3: After a hour of playing the controller froze up and loud feedback started playing through the headset. Had to remove the battery to shut the controller off, and things were back to normal after that. Battery power was 3/4 full on rechargeables.

Anyone else experience anything similar?

 

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Last updated July 4, 2018 Views 24 Applies to:

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Same exact issue.  I picked up a pair of XO Four and Forza was constantly cutting out, there was popping and crackling while scrolling through menus as well.  I actually returned them, not because of those issues but because the damn things were so uncomfortable.  I think I may get the Microsoft headset and let them sort out the issues.  At least those may be more comfortable.

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Exact same problems for me as well with the adapter (using my own headphones).  I get staticky audio and my controller has locked up/disconnected a couple times.  

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I bought the XO Sevens  and had two issues. 1 was  audio drops all the time from the game sound, and 2 was the entire controller froze, but the game kept going. I had ti manually turn off the Xbox One. I returned the headphones because of these issues. The audio was terrible and very buggy.

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I got the Microsoft Stereo Headset (comes with the adapter), and I haven't had a problem with the controller locking up but the chat seems to only work like 10% of the time, the game audio sounds pretty good most of the time, it hasn't dropped out on me. I do get a weird bug where if I try to use it in Skype it will drastically reduce the overall volume of the headset for a time. The headset doesn't work at all in Skype, and if I try to use Skype, then the chat portion of the headset will not work at all until I hard reset the system. This is annoying, I am not sure if my headset is hardware defective or not, I'm guessing that it is software related. Hopefully this gets fixed soon. I needs my headset for some Titanfall! To those wondering, the XBOX Stereo Headset is really comfy!

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So I just spent the last 3 hours troubleshooting the headset/adapter and we pretty much found out that if you try to use the headset with Skype, bad things happen.

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judging by this thread it seems like the common denominator is the chat adapter. Maybe they just rushed the firmware to be released before titanfall and they can get these bugs fixed in the future. None the less, it's disappointing that such a critical part of the gaming experience seems like it was an afterthought to the microsoft developers. How about taking a page from Sony and scrap the chat adapter and integrate bluetooth (less moving parts).  

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Same problem...controller has locked up multiple times.  I have to take the batteries out to fix the problem.  I have the XO Sevens.

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Same thing is happening to me and my Razer Chimera 5.1

had it happen about 5 times now, and i actually managed to catch it on live stream today for video proof

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Same exact thing for me. Seems to happen more frequently when I am in party chat. I have XO7s by the way. I'm pretty sure its not their fault.

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Oh yea, I forgot to mention...I bought the XO7s the day they came out (3/7) and my controller has frozen up (and kicked me out of my party chat) around 15 times. Which is crazy considering the fact that I don't even use my new $160 headset that much because of the poor stability.

I've tried everything I can think of and I'm pretty good at troubleshooting. Question is, who do I bother about a new adapter? Or is this even fixable?

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