Staying Connected to live

When I first turn on my Xbox I connect to live just fine, but every time after anywhere from 5-20 minutes I get disconnected. After I reconnect I'm fine and can continue on playing without getting disconnected again. Any solution?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there, sounds like a funny one. I would suggest deleting the profile from the console (profile only), clearing the system cache 3 times. Restarting the console and re-download your profile as this can sometimes clear up weird disconnects like you've described.

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Delete and re-download profile: support.xbox.com/.../profile-move-delete

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Clear cache: support.xbox.com/.../clear-system-cache

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I'll just add that during the steps above you might get prompted to add security proofs if you haven't do so before. So if you come across that , add and verify some security proofs through the PC here: support.xbox.com/.../add-security-proof

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