status code: 80190864

my gamertag is TOROI SAN. I am being told that my account has been suspended due to a problem with my payment options. i've tried to use my paypal again but this doesn't seem to work so i went out and purchased 3 months of xbox live for £14.99. i've tried to redeem the code both from my xbox and online, but i am being told that there is a status error and that i should try again later. i've been trying for a very long time now. do you know if there is a problem with my account? how do i fix this? is there anybody that i can talk to about this because this is extremely  frustrating. or is there a problem beyond my account, if so how long do you reckon this will last for?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

You can't redeem the prepaid code until you take care of the suspension. Go to and it should show what you owe. You would have to call support to talk to billing and they can help you get it sorted out.

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