status code: 80190864

my gamertag is TOROI SAN. I am being told that my account has been suspended due to a problem with my payment options. i've tried to use my paypal again but this doesn't seem to work so i went out and purchased 3 months of xbox live for £14.99. i've tried to redeem the code both from my xbox and online, but i am being told that there is a status error and that i should try again later. i've been trying for a very long time now. do you know if there is a problem with my account? how do i fix this? is there anybody that i can talk to about this because this is extremely  frustrating. or is there a problem beyond my account, if so how long do you reckon this will last for?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You can't redeem the prepaid code until you take care of the suspension. Go to https://billing.microsoft.com and it should show what you owe. You would have to call support to talk to billing and they can help you get it sorted out.

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