Step one: delete your profile from your console. Just delete the profile not the account.
Step two: Clear the system cache by hitting the xbox button (center); go over to sytem tab; select storage; select your hard drive and press Y. Clear cache.
IMPORTANT!!! You have to clear the cache 3 times!!! Or it won't work.
Now click the xbox button (center) and select download profile.
You will have to use your live email account and password to complete this. It does work.
Tech support was of little use to me last night. I found this information in another post. Please spread the word so we can all get back online.