This error usually occurs after you change your gamertag. If youre seeing this message and error code, it means that a gamertag change you made might not have been applied correctly to your account.
Solution 1: Sign out and restart the console
Sign out of the profile thats associated with your gamertag. Restart the console, and then try to sign in to your profile again.
Solution 2: Contact Xbox Support
If the previous solution didnt solve the issue, contact Xbox Support.
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