Status Code: 8007000B and 807B01F4

Yesterday I attempted to use a 12 month gold code on my account and the 8007000B message popped up, preventing me from using it.  Note* This error message has never appeared on another account or in any other situation before. Also when I go into the 'My Account' the 807B01F4 message pops up and prevents the 'My Membership' tab from loading. So it seems to be an overall issue with my account.

 

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Last updated July 5, 2018 Views 212 Applies to:

Have you checked the purchasing issue sticky post? Did any of that help? forums.xbox.com/.../36.aspx

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it happend to my to and its the same codes

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Sweis: Can you specify what your issue is? Be specific. Thanks!

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when i click on manage account a status code 807b01fa and when i go to xbox live party and i click on the thing that says learn more and then i click on view membershipnthe status code 8007000b comes up and it makes me very mad

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Are you seeing this on the console or Xbox.com? If you are having issues centering around your account or memberships, I would suggest calling phone support (support.xbox.com/contact-us) as they handle those aspects more than we do.

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Im getting it too! I am trying to give me son microsoft points and it pos up! What is it?

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Try going to http://xbox.com/accounts and choose the green link Redeem Code at lower left which will ask for the Microsoft Account addresse and password, then enter the prepaid code on the website. What happens then?

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Error 807b01f7 occurs when you try to download from Xbox LIVE

Overview

If you see error code 807b01f4 when you’re trying to download from Xbox LIVE, it means that there may be a problem with your network setup, and therefore you can’t connect to Xbox LIVE.

Read this page to learn more about error 807b01f4 and what you can do about it.

On this page

Topics

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Error code and message

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Problem

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Solution

Error code and message

Error code 807b01f4 is preceded a message that resembles one of the following:

   Sorry, there's a problem with the Xbox service. Try again later.

   Status Code: 807B01F4

   Can’t retrieve information from Xbox LIVE. Please try again later.

   Status Code: 807B01F4

Problem

If you get this message and error code, it means that there may be a problem with your network setup that is preventing you from connecting to Xbox LIVE.

Solution

To resolve this issue, try the following solutions:

Solution 1: Troubleshoot your network connection

For information about how to troubleshoot your network connection, see Error: Your NAT type is set to strict (or moderate).

Solution 2: Contact your ISP

If you still experience this issue, contact your Internet service provider for more hel

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Error code 8007000B occurs when you try to sign in to Xbox LIVE

Overview

If you see error code 8007000B when you’re trying to sign in to Xbox LIVE, it could mean one of several things:

   Certain Xbox LIVE features aren’t available because of system maintenance or because of an unexpected Xbox LIVE issue.

   Your console might not be connected to the Xbox LIVE service.

   You might not have the necessary ports open on your network.

Read this page to learn more about 8007000B and what you can do about it.

On this page

Topics

anchor

Error code and message

anchor

Problem

anchor

Solutions

Error code and message

Error code 8007000B is preceded by the following message:

   Sorry, there's a problem with the Xbox service. Try again later.

   Status code: 8007000B

Problem

If you see error code 8007000B when you’re trying to sign in to Xbox LIVE, it could mean one of several things:

   Certain Xbox LIVE features aren’t available because of system maintenance or because of an unexpected Xbox LIVE issue.

   Your console might not be connected to the Xbox LIVE service.

   You might not have the necessary ports open on your network.

Solutions

Solution 1: Check the status of the Xbox LIVE service

Certain Xbox LIVE features may not be available at times because of scheduled maintenance or because of unexpected Xbox LIVE issues. To determine the Xbox LIVE service status, go to the Xbox LIVE Status page.

If there is an Xbox LIVE service alert, please try again later when the Xbox LIVE service is available. If the Xbox LIVE service is available and you keep getting this error message, try the next solution.

Solution 2: Verify that your console is connected to the Xbox LIVE service

To test your Xbox 360 console’s Xbox LIVE connectivity, follow these steps:

   On your console, go to Settings and select System.

   Select Network Settings.

   Select your wireless network on the list that appears. If you do not use a wireless network, select Wired Network.

   Select Test Xbox LIVE Connection.

   Read any on-screen service messages that appear.

If you get a message saying that your console is not connected to Xbox LIVE, see Xbox LIVE connection problems for more information.

If the Xbox LIVE service is available but your connection is not working, try the next solution.

Solution 3: Open network ports

To access Xbox LIVE, several ports need to be open on your network hardware or firewall. For information about which ports must be open for Xbox LIVE, see Network ports used by Xbox LIVE.

If you keep getting this error message, try the next solution.

Solution 4: Contact Xbox support

If the previous solutions don’t solve the problem, contact Xbox support.

all credit goes to xbox.

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