spent $ 80 on microsoft points from yesterday to today and unappreciated 6000 ms points

Hello, yesterday I bought with paypal 6000 microsoft points for $ 79 this morning and my account was at 0 microsoft points, I do not know what to do

 

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Last updated July 5, 2018 Views 0 Applies to:

You should probably call Microsoft, speak to a representative about this.

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Buying it online there is a delay on when the points may get to you. try clearing your update cache to quicken the process if nothing within a few hours. Call microsoft support.

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try recovering your account, that usually solves the majority of account issues similar to this

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Oh no!  That's quite a few points to be missing!  But I bet we can find them.  First I definitely would second the suggestion for re-downloading your profile through the Sign In screen.  That has a very good shot of clearing it up.  If there's no good there, let's log in to commerce.microsoft.com and go to Points History.  That'll show us where they are for sure.  Please let us know how that goes and we'll take it from there!

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