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General InfoChat start time Nov 30, 2013 5:52:40 PM ESTChat end time Nov 30, 2013 7:52:18 PM ESTDuration (actual chatting time) 01:59:37Operator IsabellaChat Transcriptinfo: Please wait for an agent to respond. The current average wait time is 19 minutes.
Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 11 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 9 minutes. Thank you
for your patience.info: All agents are currently assisting others. The current average wait time is 5 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.info: All
agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.info: Privacy Statement You are now chatting with 'Isabella'scott: HiIsabella: Hello, thank you for contacting Xbox Customer Support. My name is
Isabella. Please give me a moment to review your question.scott: HaloIsabella: Hi. Thank you for staying on the line.Isabella: Am I chatting with Scott?scott: Yesscott: Cant turn xboxone on with voice commands Isabella: I see. no worries I will my best to
get this resolve for you.Isabella: By the way how was your day Scott?scott: Just woke upIsabella: Oh that's good.scott: Will this take longIsabella: I will give you some steps to follow to start our troubleshooting.Isabella: Is that fine?scott: Yes scott: HaloIsabella: Please
go to settings>>Power & start up>>select power mode energy saving>>make sure to put a check mark under "wake up xbox by saying xbox on"Isabella: Let me know if that one works.Isabella: I am just right here to assist you.scott: okIsabella: Great.scott: It dose
not have that optionIsabella: All xbox one do have the option can please double the settings from your xbox one?scott: Its not thereIsabella: *youscott: There is no optionscott: Under power optionsIsabella: Let me walk you through. Is that fine?scott: YesIsabella: Are
you in settings now?scott: YesIsabella: great.scott: I dont have all dayIsabella: Please look for Power & start up and it does have power logo on the boxIsabella: I very sorry Scott. Let me do this as fast as I can.scott: Yes thats where I wasscott: Its not
therescott: Im in australiaIsabella: Now do you see power mode energy saving?Isabella: It is under power options.scott: I have been told that there will be an up date for itscott: Yes it dosent have any box to tickscott: It just says choose instant-on to:Isabella: Do
you see any word like power mode though?scott: With 3 dot pointsscott: YesIsabella: Above the instant-on to is the power mode please click that one.scott: Its on energy-savings modeIsabella: Did you click that one? it will then route you to another page.scott: Yes
clicked it still on same page with 2 options download updates and resume games quicklyIsabella: I see. Let me check other option we can do real quick.Isabella: I will give you a link to follow troubleshooting. Is that fine?scott: noscott: I want it work first
before we end our conversationIsabella: Let me correct my self Scott.scott: Why dont I have have that optionIsabella: Xbox on voice command for Australia is not yet available however our engineers are now already working on our updates to make it available
in your area soon.scott: U told me all xboxs have that optionIsabella: Rest assured we are going to provide you information once it is already available in your area.Isabella: Yes. All xbox has this option as well as your xbox but it is currently disabled
since it is not yet available in area or country.scott: Why am I not able to do that just hecause I live in australia and everyone is being told its possable thats a jokescott: So I dont have the function or the option Isabella: Rest assured once the update
is done your xbox one will automatically enable the voice command power on option.scott: I am not a happy customerIsabella: I understand how you feel.Isabella: I will take note of this issue for you so that our engineers will work on this as soon as possible.Isabella: Here's
what I am going to do for you.scott: I did not receive my fifa on copy my first michine was falti this is a jokeIsabella: May I know where did you pre order your console?scott: They had a cople left I got one of them with no code scott: No I dident pre order
itIsabella: I see.scott: What are u going ti do??scott: When will there be an optioIsabella: I am going create a service request in your account detailing everything about you getting the voice command on feature available on xbox one as soon as possible.Isabella: I
can feel the urgency of your case Scott. I understand how important the voice command on feature for you.Isabella: In this case I am going to put a high priority level the request I am going to create for you.Isabella: *onscott: I should of had it from day
one this is a jokeIsabella: How's that sound?Isabella: I understand. You are a valued customer of Microsoft and I value your concerns.scott: Good but I still have to wate for some thing that was promisedIsabella: We will be working on the improve our new xbox
one gen.Isabella: Don't worry Microsoft do have the goal to enable xbox power on voice command in all countries.scott: Why dose it not work in australia scott: U have let me down MicrosoftIsabella: There is actually a program that needs to be set on the console
to enable xbox one voice command.Isabella: I am very sorry for my mistake.scott: I want a free game this suxsIsabella: Of misinforming you.Isabella: I was actually checking thoroughly and found out that your in Australia.scott: I tould u thatscott: And u said
all xboxs have itIsabella: Yes All xbox have the option however it is enabled in Australia country as of this moment.info: Your chat transcript will be sent *** Email address is removed for privacy *** at the end of your chat.Isabella: *disabledscott: Why wustraliascott: AustraliaIsabella: There
is a program that we need to update which our engineers is now working on.scott: What about a free game because u guys dont have itscott: And can u help me out with my cooy of fifascott: Xbox suxIsabella: As much as I would love to provide you the free game
however this option is only available to optical disc drive issue.Isabella: We will be sending you patches as soon as it is already available in your console.scott: Hahaha u make millions and u cant even look after your customers with some thing that cost
u nothingscott: Thanks Microsoft scott: It only takes a copl3 of hours to make a programIsabella: This will be available sooner since I have a high priority level of the request I have created for you.Isabella: This is your reference number1225487120scott: Should
of had it in the first plac3Isabella: We will be sending you patches as soon as possible.scott: Can I use gamew from AsiaIsabella: I would like to listen to your concern first since you are valued customer.scott: And us an external hddIsabella: USB is not
yet active on xbox one it will go together with the updates our engineers are currently working.scott: U u please ask someone about me receiving some thing for not having this ootionIsabella: Yes I will Don't worry about it.Isabella: I have made sure to put
a detailed notes of the request.scott: Is it multi r3genalIsabella: Yes we will be sure to make it available in all countries.Isabella: I am very happy I was able to help you with your concern. Is there anything else I can assist you with today?scott: No can
u play multi r3genal games on the xboxonescott: So will someone contact meIsabella: It will depend in the area and there are that is only available in australia.Isabella: Yes. You may also provide me your preferred email address and the best phone number we
can reach.scott: *** Email address is removed for privacy ***: Thank you.scott: And 0452464007Isabella: Perfect!scott: Can u play mp3 yetIsabella: I would like to verify where are you going to play MP3?scott: In the xboxoneIsabella: If you are going to play it through streaming then you can
however if it's through USB then you cannot play it.scott: Will u be able toIsabella: You will need to stream it on the xbox one.scott: Thank you for your helpIsabella: You are very welcome.Isabella: I do appreciate your time.Isabella: Is there anything else
I can help you?scott: NopeIsabella: Excellent!Isabella: Have a wonderful day!Isabella: More power to you!Isabella: Thank you for contacting xbox support.scott: Hurry up updatesIsabella: Sure. We will work on that rest assured.scott: Do u playIsabella: Only
with kenict Dance central it is just that I love to dance.scott: Can u get an extened warrantyIsabella: The warranty is actually only up to one year.scott: OkIsabella: Alright.Isabella: If you don't have anymore questions.Isabella: I do appreciate your patience
and time.Isabella: Thank you for contacting xbox support.Isabella: Have an excellent one to start your day!scott: Or whats happen about fifaIsabella: Free game code will only be generated if you have processed an advance exchange with the console issue "Hard
drive failure".scott: That was was what was wrong with my first michineIsabella: Do you still have the reference number Scott?scott: Dident get onescott: They just exchanged itIsabella: Where did you return the console back?scott: EbgamesIsabella: It is actually
a system generated email to get the free game. Basically this will only apply if you took advantage of the advance exchange for optical disc issue.scott: Thats not fairIsabella: I do understand however as much as I would loved to once the advance exchange
is processed on our end the system will automatically generate the code to send on your email.scott: No fifa no free game no voice onIsabella: Yeah I would be willing to give you the free game however I don't have any hold for it since it system generated.scott: Can
I talk to a manger or someone Isabella: Don't worry about your voice command we will be sending you patches as soon as possible.Isabella: Sure. May I have the phone number we can reach you?scott: 0452464007Isabella: Thank you.scott: Its an Australian emailscott: Sorry
phone noIsabella: We will call you in 2-3 minutes.Isabella: *tryscott: ThankyouIsabella: You are very welcome.scott: U can skype mescott: Scott Brakelscott: if u cant call meIsabella: We can only try to reach you on the phone number.scott: OkLee: Hi Scott,
this is Lee one of the Managers on the floor. I'll be giving you a call in 2-3 minutes. Please bear with me while I'm reviewing your transcript with Isabella.scott: CoolIsabella: I have not heard from you for a while. Do you still need assistance? Isabella: I
have not heard from you for a while. Do you still need assistance? Isabella: Since I haven't heard from you in a while, I'm going to close this chat session. If you still need help, please contact Xbox Support again.
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