Due to some glitch in the system I have been charged for my Gold subscription but my account is still silver. I have talked to the Support team 2-3 times now and every time they have said that my account should be fixed by the next day. It has now been nearly a week since the problem arose and I still haven't been able to play online. It is particularly frustrating as it is the middle of the school holidays and I have a lot more free time than usual. I know that a lot of other people are suffering from the same problem. Either give us a refund or provide us with a 1 month code that we can use in the mean time.