Sorry this console can't play until your subscription payments are up to date.

I have an XBOX 360 with XBOX Live Gold membership for a 2 year plan. The payment transactions come straight out of the bank account and we have enough money for the monthly fee in the account. Whenever I try to even use my XBOX for almost anything (even non-live games) it brings me back to a screen saying I cannot connect and that my subscription payment is up to date. Bottom line is that I know it is up to date and that I still have 1 more year left on my gold membership plan. Please help if you can.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there, can you double check your payment option here? live.xbox.com/.../ManagePaymentOptions

If the information is spot on, you'll need to contact Phone Support for assistance.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.