Sorry, there's an issue with your account.

Hello Dear Microsoft,'

Finally somehow my problem adding credit card fixed, but there's another one. I can't buy with it on my xbox 360! I got message: "Sorry, there's an issue with your account. To fix this problem, visit https://account.live.com or choose a different payment method." Well i can buy games on my wp7, but what is wrong here? When I go to that website, there's just info, no alerts or warinings, how can i fix it there??? I would be happy if You could give any solution without calling phone support. Thanks!

 

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Last updated July 5, 2018 Views 49 Applies to:

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im having the same problem...theres a promo on xbox and i get the same msg as you

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Hey there Vynan! Are there any error codes that show up in addition to the message? Thanks!

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No, it says exact as I said in my first post: "Sorry, there's an issue with your account. To fix this problem, visit https://account.live.com or choose a different payment method."

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Hope this photo will help You.

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Is it just me or photo can't load here? Where could i post photo which shows that error message?

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Ok no need help anymore just bought gold membership from xbox.com with 60% off for 3 monhs. Anyway, Microsoft, please fix that, there are some others with same issue. That's my second error with xbox account and fixed by myself, because didn't got any help in forums from Xbox crew. :(

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I have this same problem, "Sorry, there's an issue with your account. To fix the problem, visit https://account.live.com or choose a different payment method." How do you fix this?

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You should find link in your email for any promotion you want or on xbox.com and simply buy game/app/anything else from that webpage. That's how it worked for me.

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Sorry that we weren't able to assist you, but glad to hear you got sorted. :)

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i spoke with a agent he said the servers were down

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