My son's account was hijacked by [Mod Removed] last night. This gamer got into his account, changed the password, and added 2 phone numbers (one from CA and the other a FL number) to gain access to the security code. Fortunately, I am the head of IT and am very familiar with security and was able to swiftly take the account back and place additional security measures on the account. I personally spoke to the gamer via Xbox and he stated that he did take it and that my son needs to protect his account better (amongst some swear words he through in there). He told my son to enjoy playing tonight because come morning he was going to "hack" into it again. Specifically, he stated - "Today is going to be your last day on xbox live, good luck trying to figure out your email and password again. Any last words before I steal your account and it is mine forever?"
I strongly believe this gamer should get suspended from playing on the Xbox. Regardless of how he accessed the account, he was dishonest and ultimately committed theft which is a crime. Allowing individuals like this to play with innocent children is frightening. More than likely this gamer is a teenager (he did not sound like an adult) and it is just the beginning of what he will be capable of doing later.
After I took all necessary actions to secure the account, I spoke with customer support this morning. They were very sympathetic but ultimately could do nothing relating to this gamer. They did however suggest that I post on these forums and take a couple other actions. In addition, the gamer repeatedly tried to access the account last night as my son received a few messages that an incorrect password was entered.
My son mostly plays with kids from school and I have instructed him along with his friends to no longer play or talk to people they do not know. One positive thing out of this - my son and his friends have learned a valuable lesson and realize now more than ever that there will be repercussions for dishonest behavior.
I hope other parents take heed, and learn something from our experience as well. Watch who your children are playing with and explain to them that you can not trust everyone in the world - there are bad people out there and they will take advantage of innocent and naïve children.
Xbox also needs to listen up and take actions against these gamers and place additional controls to mitigate these types of risks. Gaming should be fun and honest. I will be taking every action possible to ensure something is done. Not only am I
in IT but my husband works in National Security and we take this very seriously.