Son cannot access his xbox live

My son cannot access his xbox live.

It seems that he has deleted his Microsoft account when he was trying to update his email address.  His gamertag (profile) is still on the Xbox but he cannot log into Xbox live and therefore can not play any games.  He has set up a new Microsoft account with his new email address but we cannot see how to connect this to existing gamertag.

Is there anything we can do?


Question Info

Last updated July 5, 2018 Views 4 Applies to:

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