Someone's spending mah dough!

Hey, I recently logged on to my Xbox Live account on which I had 1400 Microsoft points, and saw that I now only have 40. I went to my billing history and someone had ordered a 1200 point arcade game and an add-on for a game I don't even own. I've changed my password, but is there any way to, you know, get my points back?

 

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Last updated July 4, 2018 Views 1 Applies to:

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you need to phone support and open an authorised access case.

[quote user="Serpent XI"]

Hey, I recently logged on to my Xbox Live account on which I had 1400 Microsoft points, and saw that I now only have 40. I went to my billing history and someone had ordered a 1200 point arcade game and an add-on for a game I don't even own. I've changed my password, but is there any way to, you know, get my points back?[/quote]

Well... so much for the "paying MS for security" argument that the Xbox Sock Puppets and Fanboys have been screeching about on the boards.

http://www.destructoid.com/xbox-live-hacking-is-a-very-real-problem-219646.phtml

User ERROR is at fault. It could be so much as recovering your profile on a friends xbox, loosing a usb stick with it on it. or giving out your info.

A tip- Don't trust anybody even friends and family.

[quote user="TH3DUBBS"]

User ERROR is at fault. It could be so much as recovering your profile on a friends xbox, loosing a usb stick with it on it. or giving out your info.

A tip- Don't trust anybody even friends and family.[/quote]

Microsoft likes to "blame shift" every error back onto the consumer instead of taking responsibility, ya' angry little goober! Go back and read the article.

http://www.destructoid.com/xbox-live-hacking-is-a-very-real-problem-219646.phtml

You're also, a *shining* example of why kids should get the boot off of the M+ Rated adult gaming section on Xbox Live...

[quote user="TH3DUBBS"]When I go negative In a COD match I throw my cat at the wall, If he's not in the room I go find him.[/quote]








People should learn not to save their credit card info on their account.

Oh how I love reading the uber liberal conspiracy theorist, Beta Bri's posts.   OP, heed theowenkiller's advice.  Also, make sure none of your friends/family have access to your account, where they could be the one who has gotten access.  Normally, when someone is buying up points, it seems to be on games like FIFA... where they purchase in-game Ultimate Team packs... they normally don't seem to just buy an arcade game and some dlc.

[quote user="XBL Prophet"]

People should learn not to save their credit card info on their account.[/quote]

Microsoft and Xbox Live is not synonymous with security, and never was considering their product history with IE, and any of their OS's.The very fact that even your personal account information isn't really secure, just blows the last whole in the theory of the fanboys, and sock puppet lame argument for forking over yearly subscription fees to Xbox Live.

http://arstechnica.com/gaming/news/2011/10/xbox-live-users-experiencing-hacked-accounts-fifa-11-and-12-purchases.ars

http://kotaku.com/5881425/the-ridiculous-three+month-ban-of-an-innocent-xbox-gamer




[quote user="Eggnogga"]

Oh how I love reading the uber liberal conspiracy theorist, Beta Bri's posts.  [/quote]

So much for "conspiracy theories"...

http://kotaku.com/5881425/the-ridiculous-three+month-ban-of-an-innocent-xbox-gamer

To date, there is no proof that account hijacking has been anything more than insecure passwords or phishing.

 

I believe it was mentioned that two factor authentication is coming to Live at some point in the future. I, for one, wouldn't mind a hardware token for Live access. If they can do it for WoW and TOR, they can do it for Live.

[quote user="IceStorm III"]

To date, there is no proof that account hijacking has been anything more than insecure passwords or phishing.[/quote]

Hmmm...  :-?

"A security flaw on Xbox.com has allegedly been discovered by one victim, who learned that indefinite password attempts allows a hacker to force his way into any Gamertag they like, just by learning the corresponding email address (which Microsoft itself makes easy) and assaulting the site with a password generator. Whether this is how the hackers are getting in remains to be seen, but it's the most credible idea so far, and it once again points to Microsoft. "

http://www.destructoid.com/xbox-live-hacking-is-a-very-real-problem-219646.phtml

http://www.joystiq.com/2012/03/29/report-hackers-can-pull-credit-card-info-from-old-xbox-360-hard


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