Someone hijacked my account.

I have been one of those people who sit back and have complete disbelieve in the validity of the victims. I was made a believer tonight. On the 6th of November I got a new Xbox 360. Along with the Xbox I had 2 800 Microsoft Point cards, which I added to my account. Up until yesterday (9th) I was hardly able to even touch the Xbox. At roughly 6:15pm tonight (Nov 10th) I was having a blast until I ever-so-randomly was kicked from Live. I tried to reconnect just to get this message "your xbox live membership information isnt valid. please use a profile that contains a valid membership or recover your profile from xbox live."

At first I thought maybe there was just some small error and tried various little things to fix the problem such as resetting my modem and restarting my Xbox 360. I began to get a little nervous after a while passed with no solution in sight to my problem, so I turned to google to see if I could see anything. I was floored to discover all sorts of people experiencing the same issue.

I found on that the message had only 2 possible causes: Account was recovered on a different system and  Account information being altered through Neither of the possibilities were done by me. I followed up the issue with a password change and a recovery of my gamertag to my system. After a very lengthy wait for my tag to be recovered, I was able to log back in, so I did so. After logging in I immediately noticed I had FIFA 12 on the top of my achievements list, which had 2 of the achievements completed. The completed achievements were "I'll have that one -Open your first pack in FIFA 12 Ultimate Team-" and "New Club in Town -Create your FIFA 12 Ultimate Team club-"

After I noticed the achievement mystery, I discovered that Microsoft points had been spent and that I had something called "PREMIUM GOLD JUMBO -Game Consumable-" in my pending downloads list. I don't even know what that is. In a flurry to not have anymore of my points spent on junk, because I was unaware if my account would be taken again, I just spent them on Saints Row 2 add-on content, which was a game I had just received in the mail as a gift from a good friend.

I now sit here hoping that I have not wasted $299 on this brand new Xbox 360, that I hardly was able to touch for less than 2 days until this problem has shown its ugly face. Where do I go from here? If there is anymore information I can provide to help assess the issue at hand, please by all means tell me. I want to actually be able to play online without the fear lingering in my mind that everything I am working or paying for could be taken away so easily. Thank you for any help or guidance that can be provided.


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Change your WLID and password, and also change your password on EA, since that seems to be the occuring trend right now.

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