Someone gained access to my xbox live account

So I boot up my Xbox 360 today and find I can't log into my gamer tag. That is very strange, so I look online using the error message I was getting and find out that it means someone had gotten into my account. I've done the normal procedure, changed my password, ran anti-malware software, etc... but it appears the person that used my account spent my points on things called Gold packs. I have no idea what these are for and was curious if I could get reimbursed for them .

Thanks.

 

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Last updated July 5, 2018 Views 0 Applies to:

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Phone Xbox Support and get them to open an Unathorised Access Claim, and do not hang up until they do.

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