Recently I was online playing a game when i was signed out for no reason. When I tried to sign back in it said my account was not valid. My kids said that it showed me online so I was on the phone with xbox support within 10 minutes. I told them someone had control of my account. While I was on the phone with them the person changed my gamertag and we only new this because they were still showing online on my kids friend list. Anyway they locked my account and I was without live for almost 3 weeks before they notified me by email that my passport was reset and I could regain my account. In the email it said that I would be refunded any charges that were done while account was out of my control and I would be able to restore my gamertag or be allowed one name change.
When I tried I was unable to restore my gamertag and when I called xbox support they told me once this happens I cannot have the gamertag back ? Nobody has it and I paid for this gamertag for 8 years is there anyway to get it back ?