Software bug with xbox one audio after April update. Moderators please forward to the software guys at MS.

Hey everyone, 

So, since the April update I've lost 5.1 audio on everything but blu-ray.  I put in a service request and they replaced the Xbox & received it today.  Well during the setup process everything was fine until it updated.  Now I am stuck w/ stereo surround again.  This is definitely a software issue at this point that I hope they resolve in the next update.  On a high note the swap out process was painless and only took 3 days.. 

 

Discussion Info


Last updated July 4, 2018 Views 0 Applies to:

This has been a problem with my console since day 1. The sound settings never hold, and no update so far has fixed this.

Feedback to MS should go in the Feedback Forums.

posted in the correct forum

There's also a thread in the support forum about it. forums.xbox.com/.../1733109.aspx

Not sure which forums Microsoft actually watches, but hopefully it will get attention in one of them.