Smartglass app can't find Xbox

I tried this app on three different devices. Motorola Droid Bionic, Nexus 7 tablet, and the iPad Mini. All three say they can't connect to the console. They are all connected to the same network (I'm at home). I'm signing into the correct Xbox account (I only have one). I tried resetting my internet, reinstalling the apps, restarting the devices, clearing the cache on the android devices, but it still can't find the console. I also have Smartglass set to On in the Xbox settings. I also tried connecting over 4G on my Bionic phone with the same error. I even tried restarting my Xbox a few times. What's going on? Pretty frustrating that such a simple app can't work.

 

Question Info


Last updated July 4, 2018 Views 21 Applies to:

As of  2/22/13 There is Service Alert involving Smartglass apps.

support.xbox.com/.../xbox-live-status

SmartGlass

Users may experience difficulties with the following services:

   SmartGlass

2/22/2013 2:37:10 PM PST:

We are aware of the issue users are having using the Smartglass App. Thank you for your patience while we work to fix this issue. We will keep you updated with any information we receive.

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I just checked that before posting and it said the Smartglass service was up. Oh well, I will try it again when the service is up.

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Still not working on galaxy s2, nexus 7 or iPad 2.

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